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Gain instant insight into customer and employee happiness with smiley face surveys. The smiley face scale is universally understood for quick and accurate experience feedback. Sign up now and create Smileys surveys for free. With Delighted, all feedback is instantly available in an easy-to-use realtime dashboard.

smiley face survey

Your survey can be delivered across multiple channels and devices, and in over 37 languages. Delighted allows you to survey your customers in many ways.

Create Smileys surveys

Surveys are delivered to email addresses you provide. Customers respond directly in the email. No external links! Automatically gather feedback directly on your website. We ensure a steady stream of feedback with Adaptive Sampling. Surveys are delivered via text message to phone numbers you provide. Customers respond directly from their mobile phones. Share your survey link URL in chats, email signatures, receipts, and more.

Customers respond on your branded survey page. Unearth key commonalities across your feedback for meaningful insights.

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Our complete suite of dashboard and survey data analysis tools make it easy. Collecting feedback is just the tip of the iceberg. Delighted takes care of the heavy lifting so you can focus your energy on making meaningful improvements.

Empower your entire company to make better decisions every day powered by actionable customer feedback. Email digestsAlertsand integrations allow you to route feedback to the people who can make a difference. Each piece of feedback you receive is an opportunity to improve and enrich your relationship with a customer.

Connecting Delighted to your help desk allows you to efficiently close the loopand turn unhappy customers into your biggest fans! Encourage your most loyal customers to spread the word.

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Encourage them to follow you on social media, leave a review, or refer a friend.Smiley face survey is a type of customer feedback survey where the customer can select a range of emoji faces smiley face to angry mad face to answer a survey question. These types of surveys are very popular worldwide and are used by a wide range of companies and industries. No, smile faces used to collect customer feedback is not unprofessional. So this naturally makes sense when asking a customer to share their feedback on a specific topic.

There are several ways to create an emoji based survey to collect feedback from customers.

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This solution allows for quick surveys to be created and deployed to the Feedback Kiosk in a matter of a few minutes. There are several different types of emoji based customer surveys. The most popular is the 5-point smiley face scale. There are several different ways to use an emoji based customer survey.

smiley face survey

Another type of smiley survey can be found within Email Signatures or Help Support Tickets where the smiley face emojis are embedded to allow customer to click the smiley emoji to share their feedback experience.

Regardless of how you will be collecting customer feedback it is most important that you at least have some frictionless way for customers to share their feedback. Too many companies are either not accepting any feedback or making it very difficult for the survey to be filled out. Think of the classic survey link on the bottom of a receipt you received, only a small fraction of customers will take the time to fill it out. Check out our Emoji Survey page to get more information.

SurveyStance offers 2 other ways to make it easy to collect feedback. Is a smiley face unprofessional?

Smiley Face - Trailer

How to create a Emoji Smiley Survey? Types of Emoji Surveys There are several different types of emoji based customer surveys. Where are Smiley Face Surveys used? Tips for Collecting Customer Feedback Regardless of how you will be collecting customer feedback it is most important that you at least have some frictionless way for customers to share their feedback.

TAGS : email-signature-survey. Smiley Face Survey to co September 29, How to Increase Employee August 23, Feedbackly Alternative C August 10, Why Smiley Face Surveys? The use of Smiley Face Surveys creates an instant opportunity for customers to tell you what they think. No delays — simply an immediate reaction to how they are feeling right now — at the point they experience your service. Our clients are gaining rich insights from one or two quick follow-on questions, which establish WHY your customers feel the way they do.

We provide patented customer feedback software that enables interactive, on-brand questionnaires within a store, hospital, centre or any location. The exact time of day of every response is captured, which means we can demonstrate service levels over time, across all customer facing areas of your organisation. By categorising and making sense of the data, our intelligent sentiment analysis tools remove the pain of sifting through thousands of customer comments.

Customers enjoy feeling valued. If they think you are indifferent to them, then they probably feel the same way about you. Smiley face surveys. Download Brochure. Simple ways to understand how your customers or employees feel. Unique Survey Solutions We provide patented customer feedback software that enables interactive, on-brand questionnaires within a store, hospital, centre or any location.

Love Your Customers Customers enjoy feeling valued. Types of Feedback. How can we help you? We provide solutions to meet every feedback need.

Customer Feedback. Employee Feedback. Patient Feedback.

When Smiley Face Surveys and Feedback Really Works

Student Feedback. Passenger Feedback. Any questions? Contact one of our team with any questions, or download our brochure for more details. Contact Us. Survey Solutions. Feedback Solutions. Legal and More. Grab the Product Guide. Products and Services.First, you will need to create a regular email survey. You will need to add as many survey responses as you have images. So for example, if you have a green smiley face, a yellow smiley face, and a red smiley face, you will need three different survey responses.

And you'll want to make each response is relevant to your image. So you could put "Green smiley", "Yellow smiley", and "Red smiley" as responses. Alternatively, you could substitute these responses with "Great", "Ok", and "Bad". Then scroll down and click Create Survey and click which email provider you'll be using to send your survey. This will load up the survey snippet with your responses. Instead of copying the snippet, you'll want to right-click on each individual response and open it in a new tab then record the links in a document or spreadsheet:.

Once you have your links saved, you can add them to your smiley face images. Note: When you open each link in a new tab, it will show as a survey response, so make sure you delete these responses.

First, you'll want to add your smiley face images to your email. Click here to get your smiley faces from us and be sure you're not violating any use rights.

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Note: Make sure you aren't adding any extra space at the beginning or the end when copying your URL. Personally, I like to double check that my survey is functioning properly. So you can just send it to yourself and click on a smiley face, then double check the correct response was logged in your YesInsights account:. And you can follow this same process if you want to add the smiley face surveys to your email signature.

smiley face survey

Still having trouble? Send us a message and we'll help you set it up :. All Collections. Written by Bill Donahue Updated over a week ago. Did this answer your question?To combat this change in customer habits, customer experience professionals are turning to shorter and more visual forms of survey. Our template is simple to use.

It allows you to insert a survey right inside any type of email you send. You could send it as an Outlook signature, a Gmail signature, standalone via our app or include it in your helpdesk system for example, for recipients to rate tickets. You can also create your own custom ones. And another one — taken directly from our very own Ministry of Magic customer support team:.

The instructions below are specifically for Outlook, but instructions for all other apps can be found here. We round-up our 7 favorite customer experience tips, tricks and funnies. We call them our Lucky Sevens. Surveys are changing! Open your Customer Thermometer account. Choose your smiley faces. Go to GetEmoji for an exhaustive list. Save them to your desktop, and then upload them as custom icons into the box you see on the Customer Thermometer build page.

Your free account is waiting for you here:. Please enter your email address. Leave us your number so we can say hi. We win global awards for our service so we like to check you have what you need. Ready To Get Start Grab your completely free trial. Test a Thermometer. Get our monthly newsletter!

smiley face survey

Survey types Outlook signature surveys Salesforce satisfaction surveys Net Promoter Score surveys Gmail signature surveys ServiceNow satisfaction surveys Connectwise satisfaction surveys Zendesk satisfaction surveys Slack survey integration Employee satisfaction surveys Guest satisfaction surveys Tablet surveys. Get in touch We're here to help. Got a question, need a demo? Our Ministry of Magic support team will be back to you right away.We guard ourselves against anything that might add more to the workload and that includes giving feedback.

At ViewPoint we have a range of feedback and survey tools, and that means we are able to compare the effectiveness of each mode or channel.

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And what we are finding is that different feedback channels work best in different situations. For example, with a retailer we provided both feedback cards for an online survey and also feedback touch screens — both were accessible in store. We wanted to give choice for those who would like to respond in the moment and those who wanted to give their views later on, reflectively.

Both the cards and the touchscreens were provided at the same touchpoint, over a 2 month period, and in the same stores.

The surveys were short and easy to complete. There was little comparison between the 2 modes. This does not mean that online surveys have no place in your customer experience strategy! This was simply a small pilot comparing in-store survey promotion at the same touchpoint. This simple change increased response rates in retail, health, HR and other settings with more than double the responses. We all get more and more requests for feedback, so in this environment the opportunity to offer your views in the moment, without delay or hassle, at any touchpoint — work, shop, hospital, university, airport, cinema — really works.

Smiley Surveys through Different Modes For example, with a retailer we provided both feedback cards for an online survey and also feedback touch screens — both were accessible in store. Make it Really Easy to Respond with a Smiley Face We have also compared different ways of inviting respondents to give their feedback. Survey Solutions. Feedback Solutions. Legal and More. Grab the Product Guide. Products and Services.For example, consider the test score values:The Median is the score found at the exact middle of the set of values.

One way to compute the median is to list all scores in numerical order, and then locate the score in the center of the sample. Since both of these scores are 20, the median is 20. If the two middle scores had different values, you would have to interpolate to determine the median.

The mode is the most frequently occurring value in the set of scores. To determine the mode, you might again order the scores as shown above, and then count each one. The most frequently occurring value is the mode. In our example, the value 15 occurs three times and is the model.

In some distributions there is more than one modal value. For instance, in a bimodal distribution there are two values that occur most frequently. Notice that for the same set of 8 scores we got three different values -- 20. If the distribution is truly normal (i. Dispersion refers to the spread of the values around the central tendency.

There are two common measures of dispersion, the range and the standard deviation. The range is simply the highest value minus the lowest value. The Standard Deviation is a more accurate and detailed estimate of dispersion because an outlier can greatly exaggerate the range (as was true in this example where the single outlier value of 36 stands apart from the rest of the values. The Standard Deviation shows the relation that set of scores has to the mean of the sample. Again lets take the set of scores:to compute the standard deviation, we first find the distance between each value and the mean.

We know from above that the mean is 20. So, the differences from the mean are:15 - 20. Next, we square each discrepancy:-5.